COMPLAINT FORM

If you wish to file a complaint regarding goods or digital content, you may use the form below and send it to us via traditional or electronic mail. If the form is not sent along with the complained-about goods, please note that for the purpose of processing the complaint, we may ask you to send us the complained-about goods.

ADDRESSEE (SELLER):

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CUSTOMER DETAILS:

(Mandatory)

Date of contract / order number: ..............................................................................

First and last name: ...........................................................................................................................

Address: ..........................................................................................................................................

(Voluntary, but will facilitate communication)

Email address: ...............................................................................................................................

Phone number: ..........................................................................................................................

SUBJECT OF COMPLAINT:

Goods / digital content: .................................................................................................................

Price paid: ..........................................................................................................................

COMPLAINT NOTIFICATION (description of non-conformity of goods / digital content with the contract):

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When were the non-conformities discovered: ....................................................................................

COMPLAINANT'S REQUEST:

(___) replacement of goods with goods free from defects,

(___) repair of goods,

(___) bringing digital content into conformity with the contract,

(___) provision of digital content to the complainant,

(___) other (what?)

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date of completion signature (if the form is sent in paper form or as a scan)

Information on the processing of personal data

The controller of personal data provided in the form is the addressee of the complaint. The data is processed for the purpose of handling the complaint process, which constitutes a legitimate interest pursued by the controller, as referred to in Art. 6 sec. 1 lit. f of the GDPR, and also constitutes the performance of the contract in accordance with Art. 6 sec. 1 lit. b of the GDPR and the fulfillment of a legal obligation in accordance with Art. 6 sec. 1 lit. c of the GDPR in conjunction with relevant legal provisions regarding the seller's liability for non-conformity of goods or digital content with the contract. If, as a result of the complaint, the price is reduced or the contract is withdrawn from, the complaint form will be included in the accounting documentation and will be stored with it for the period required by law. In addition, the complaint form will be stored until the expiry of the statute of limitations for claims related to the contract to which the complaint refers. In connection with the handling of the complaint process, data may be processed by external entities involved in servicing this process, such as courier companies, postal operators, banks, hosting providers, CRM system providers, and accounting offices. Rights related to data processing: the right to request access to data, its rectification, erasure or restriction of processing, as well as the right to object to the processing of personal data and the right to lodge a complaint with the President of the Personal Data Protection Office. For matters related to personal data protection, please contact us individually. Providing data is voluntary, but necessary for handling the complaint process.