Warranty, Service, Complaints, Returns

Warranty and Service

SIM sp. z o.o. (hereinafter referred to as "RevoVita") guarantees that all products are safe and free from external, material, and functional damage (condition prior to transport to the customer). If any part of the product is damaged due to manufacturing or material defects, our company will repair or replace that part free of charge under warranty.

Warranty period: 12 months from the date of purchase, unless specified otherwise. The warranty does not exclude, limit, or suspend the buyer's rights arising from the provisions of the warranty for defects in the sold item.

Warranty procedure:

1. Inform us about the problem in your chosen form (email, phone, in writing). Filling out a complaint form is not mandatory but will speed up the warranty procedure.
2. After accepting the warranty claim, we will inform you by phone or email. You should then send the claimed product as soon as possible to: RevoltTech Maciej Janusz, ul. Krokusowa 3, 46-300 Olesno. The repaired product or new part will be sent immediately within 14 business days of receiving the product.
3. A customer whose product has been repaired/replaced can again benefit from the full warranty period.
4. If the customer has objections to the decision regarding the warranty claim, they should submit them in writing within 10 days from the date of receiving the decision.

Damage caused by the following factors is not covered by the warranty:

1. Failure to comply with the instructions included with the product and direct or indirect damage to the product.
2. Unauthorized modifications to the product.
3. Damage caused by extreme weather conditions: hurricane, typhoon, or other natural disaster.
4. Damage caused by user ignorance or misuse, as well as other unforeseen accidents.

RevoltTech is not responsible for any bodily injury or death caused directly, indirectly, intentionally, or unintentionally by the product used.

In case of problems during warranty repairs, RevoltTech will send a formal notification. However, it is not responsible for any delays in delivering notifications.

In matters not regulated by these terms, the provisions of the Civil Code and other laws apply. All disputes related to the implementation of these regulations will be resolved by the competent courts.

Complaints

Before accepting the shipment, always check whether it has been damaged in transit. If the packaging has visible external damage, we recommend refusing to accept the shipment and then contacting us at: +48660487951.

After paying the cash on delivery amount and confirming receipt of the package, it is possible to open the package in the presence of the courier – in case of discrepancies, a discrepancy report is drawn up, which forms the basis for a later complaint.

If the purchased goods turn out to have factory defects or are not in accordance with the description, please follow the complaint procedure below:

  1. Send us the product you wish to complain about, attaching a written statement (https://revolttech.pl/formularz-reklamacyjny/) in which you describe the detailed reasons for the product complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision made by the store).
  2. Within 14 days of receiving the shipment, we will inform you by email or phone about the outcome of the complaint procedure.
  3. If the complaint is positively resolved, within 7 business days from the date of the decision, we will compensate you for the costs incurred by: repairing the complained product, sending a new copy of the product, or refunding the money.
  4. If the complaint is deemed unfounded, we will provide you with a detailed justification for the decision and within 14 business days, we will return the complained product at our expense. In the case of payment by payment card, the refund will be made to the card.

In case of doubt, please contact us at: sklep@revolttech.pl or by phone: +48660487951. We will provide you with guidance on how to quickly and smoothly process a complaint.

Product Returns

In our store, within 30 calendar days from the date of delivery of the ordered goods, you have the right to return it without giving reasons as part of withdrawal from the contract, according to the general rules resulting from the provisions on distance selling contracts.

If you want to return a product:

  1. Send back the purchased product in undamaged condition and in its original packaging with all its contents.
  2. Attach a written statement to the shipment, in which you express your desire to return the product. Providing a bank account number on the form will facilitate the refund, but it is not essential.
  3. Within 3 business days of receiving your shipment, we will check the condition of the returned product (whether it shows signs of use, whether it has been damaged or destroyed, whether it is in its original packaging with all its contents).
  4. If we do not find any contraindications, we will send you an email notification of the positive processing of the product return. The refund will be made to the provided account number within 7 days. In the case of payment by payment card, the refund will be made to the card.

If your product return is rejected (due to product damage or signs of use), we will send you an email notification of the non-acceptance of the product return to the indicated email address. Within 7 business days, we will send the product back to the indicated return address, covering the shipping cost.